Frequently Asked Questions

Your Questions, Clearly Answered

Curious about how XRate Capital works? From personal transfers to corporate solutions, we’ve covered it all. Dive into our FAQs for straightforward answers, expert insights, and everything you need to make informed decisions with confidence.

Private FAQ's

Why should I use XRate Capital over my bank?

XRate Capital offers faster transfers, competitive exchange rates, and lower fees compared to traditional banks. Our platform is built for convenience, ensuring a seamless and efficient experience for your international money transfers.

How quickly can I transfer money internationally?

Most transfers are completed within 1-2 business days, depending on the currency and destination country. In many cases, transfers can be completed the same day.

What currencies can I exchange with XRate Capital?

We currently support over 35 currencies, including major currencies like USD, EUR, GBP, and AED. Check our platform for the full list of supported currencies.

Is my money secure when I transfer it with XRate Capital?

Yes, we use industry-standard encryption and secure payment systems to protect your transactions. We are fully licensed and regulated, ensuring your money is safe every step of the way.

Are there any hidden fees when using XRate Capital?

Yes, businesses can buy and store multiple currencies in their account, enabling them to lock in favorable rates and streamline international operations.

Can I lock in an exchange rate for a future transfer?

Yes, we offer forward contracts that allow you to lock in an exchange rate, giving you more control and certainty over your transactions.

Corporate FAQ's

How can XRate Capital benefit my business?

We provide businesses with better exchange rates, lower fees, and faster international payments than traditional banks and a lot of other providers. This saves you money and improves your cash flow.

Can I make bulk payments to multiple recipients?

Yes, our platform supports bulk payments, allowing you to pay multiple recipients in different currencies in one seamless transaction.

What are the advantages of XRate Capital for managing payroll?

XRate Capital makes it easy to handle international payroll. With competitive rates and fast transfers, you can pay your employees or contractors abroad reliably and efficiently.

Do you offer hedging or forward contract services for businesses?

Yes, we offer currency hedging and forward contracts to help businesses protect against currency fluctuations and plan their finances with confidence.

Is XRate Capital compliant with financial regulations?

XRate Capital operates in partnership with FCA-regulated entities to ensure the highest standards of compliance and security. By collaborating with these trusted organizations, we guarantee that all transactions adhere to strict global financial and regulatory requirements.

Are there specific industries you specialize in supporting?

We work with businesses across a wide range of industries, including e-commerce, manufacturing, real estate, and professional services. If your business relies on international payments, we can help.

General FAQ's

What is XRate Capital, and how does it work?

XRate Capital is a leading international money transfer and currency exchange platform. We make it easy for individuals and businesses to send money globally with competitive rates and low fees. Simply sign up, select your currency, enter the recipient details, and complete the transaction.

Which currencies do you support?

We support over 35 currencies, including popular ones like USD, EUR, GBP, and AED. For a complete list, visit our website or contact our team.

What are your hours of operation?

Our platform operates 24/7 for online transfers. Our customer support team is available during business hours, Monday to Friday, 9:00 AM to 5:00 PM.

Do you have a mobile app or online platform?

Yes, we offer a secure and user-friendly online platform.

How do I contact customer support?

You can reach us via email, phone, or live chat on our website. Visit our Contact Us page for detailed information.

Do I need to provide identification or documentation to use XRate Capital?

Yes, we require identification and documentation to verify your account. This helps us ensure the security of your transactions and comply with legal requirements.